ZFG Racing FAQ Categories
Orders & Account
Why do order numbers matter for Tune Requests and tune updates?
Every tune purchased from ZFG Racing is associated with a unique order number. Using the correct order number helps us identify the specific tune being referenced, previous revision history, and related vehicle information.
If multiple tunes are purchased under the same order number, additional clarification may be needed before processing can begin. For the smoothest experience, we recommend purchasing tuning packages, additional tunes, tune updates, and tune upgrades as separate orders whenever practical.
Troubleshooting Tips:
• Always use the order number associated with the tune being discussed.
• If requesting a complimentary Tune Update after purchasing parts, use the parts order number as the new order number.
• If multiple tunes were purchased under a single order number, be prepared to specify which tune is being updated.
• Purchasing tunes, tune updates, and tune upgrades as separate orders helps reduce processing delays and clarification requests.
Helpful Links:
Estimated Time:
N/A
Tags:
Orders, Tune Revisions, Tune Update, Tune Requests, Tuning Process, Purchasing, Support, Order Numbers
Do you ship to Canada?
Yes, ZFG Racing ships most physical products to Canada based on product availability.
Please submit an Invoice Request for any international orders including those to Canada: https://www.tunedbyzfgracing.com/request-a-quote
Troubleshooting Tips:
Customers are responsible for any applicable duties, taxes, brokerage fees, or import charges. These fees are not included in the purchase price or shipping charges collected at checkout.
Certain products may have manufacturer-imposed shipping restrictions. If a product cannot be shipped internationally, this will typically be indicated before purchase or our team will contact you.
Helpful Links:
Estimated Time:
N/A
Tags:
International Orders, Shipping, Canada, Purchasing, Orders, Pre-Purchase, New Customers
How do I reset my password?
To reset your password, click Log In → Log In with Email → Forgot Password
Follow the instructions sent to your email.
Troubleshooting Tips:
Ensure your email address is entered correctly and check your spam folder for the reset email if you don't see it.
Helpful Links:
Estimated Time:
5 minutes
Tags:
Account, Password
How can I track my order?
You can track order status by logging into your account and visiting the 'My Orders' section.
Troubleshooting Tips:
Order tracking only applies to physical shipments (devices & parts). Tune Requests can only be tracked internally. Please reply to your Tune Request confirmation email for status updates if you haven't heard back within 5 business days of submitting your request.
Helpful Links:
Estimated Time:
3 minutes
Tags:
Account, Orders, Tracking, Shipping, Timelines
