No, ZFG Racing does NOT offer any warranty for tuning services or products. Any modifications, including tuning, are performed at the user's own risk.

A Complimentary Tune Update may be available when purchasing qualifying performance parts from ZFG Racing.

These updates are intended to account for newly installed hardware and ensure your existing ZFG calibration remains compatible with the vehicle's current configuration.

To request a Complimentary Tune Update:

1. Purchase the qualifying part(s) from ZFG Racing.

2. Submit a new Tune Request through Tuning Central.
→ We recommend submitting 2+ weeks in advance for major upgrades (fuel system, turbos, etc.)

3. Use the parts order number as the "new order number" for the Tune Request.

4. Upload any requested data logs so our calibration team can review the new configuration.

Depending on the modification, additional revisions and data log reviews may be required before the updated tune is marked complete.

Please note that not all modifications require tuning changes, and some modifications may require additional tuning services beyond a Complimentary Tune Update.

Generally, no.
Once a Tune Request has been submitted, the fuel type of your tune cannot be changed.
However, you can purchase an Additional Tune to cover a different fuel type.

Every tune purchased from ZFG Racing is associated with a unique order number. Using the correct order number helps us identify the specific tune being referenced, previous revision history, and related vehicle information.
 
If multiple tunes are purchased under the same order number, additional clarification may be needed before processing can begin. For the smoothest experience, we recommend purchasing tuning packages, additional tunes, tune updates, and tune upgrades as separate orders whenever practical.

In most cases, no.
Tune add-ons such as Trans Brake, Launch Control, and similar features are processed as separate purchases and require their own Tune Request, calibration review, and revision process.

⏸️ If your original tune is still in progress, please wait until you receive confirmation from Calibrations that the current tune has been completed. Once complete, you may purchase the desired add-on and submit a new Tune Request for that order.

📋 This helps ensure that:
• Each tune feature is tied to the correct order number
• Calibration requests are processed accurately
• Revision history remains organized
• Additional tuning requirements are properly reviewed and validated

☝️Example
Current Tune Order
• 93 Performance Tune
• Tune currently in revision process
→ Desired Add-On: Trans Brake

✅ Correct Process:
1. Complete the current tuning process.
2. Purchase the Trans Brake add-on.
3. Submit a new Tune Request using the Trans Brake order number.
4. Complete any required data logging and revisions.

No, the app will not advise of which logs to record. 

All next steps, including data logging instructions and details on which pulls to record, are provided via email in reply to Tune Requests.

Once logs are completed, you'll ensure they're synced to the TDN and submit another Tune Request for review.

1. Can I move my tune to a different vehicle?
No.

Custom tuning is built for the specific vehicle, VIN, operating system, modifications, fuel type, and configuration provided at purchase.

A tune purchased for Vehicle A cannot simply be transferred to Vehicle B, even if the owner remains the same.
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2. Can I sell a vehicle that already has a ZFG tune?
Maybe.

If the original purchaser is selling a vehicle that already has an active ZFG tune installed, available options depend on the specific vehicle, tuning device, purchase history, and current configuration.

These situations are reviewed on a case-by-case basis.

Please contact us before completing the sale so we can discuss any available options.
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3. Can I sell or transfer my HP Tuners device?
Generally, yes.

HP Tuners devices are separate from the custom tune itself.

Device ownership, compatibility, and licensing are managed through HP Tuners.

The tuning device may play a role in available tuning-transfer options, but transferring or selling a device does not automatically transfer any custom tuning services, support, or calibration ownership.

If you're planning to sell or transfer a device, please contact us first so we can review your specific situation.

Custom tuning files, calibration services, software credits, and other digital products are non-refundable and non-transferable.

Most new, unopened merchandise may be eligible for return within 30 days of delivery provided an RMA has been issued by ZFG Racing. Special-order items, electronics, and opened products are generally not eligible for return.

Restocking fees of up to 25% may apply and are determined during the RMA review process.

Order cancellations may be subject to a cancellation fee.

For complete details, please review our Return & Refund Policy or contact Sales before requesting a return.

Custom tuning files, calibration services, and software-related purchases are non-refundable and non-transferable. Tune files may only be used on the vehicle for which they were originally created and cannot be transferred or reassigned to another vehicle or customer.

Physical merchandise may be eligible for return within 30 days of delivery, provided a Return Merchandise Authorization (RMA) has been issued by ZFG Racing before the item is shipped back. Returned products must be brand new, unused, and in their original unopened packaging.

Please note:
• RMA requests must be submitted to sales@tunedbyzfgracing.com before returning any merchandise.
• Restocking fees of up to 25% may apply and will be disclosed during the RMA approval process.
• Special-order items, electronics, software products, and custom tuning services are not eligible for return.
• Customers are responsible for any carrier address correction or rerouting fees resulting from an incorrect shipping address provided at checkout.

Order cancellations may be subject to a cancellation fee. Cancellation requests must be submitted by email to sales@tunedbyzfgracing.com prior to shipment or fulfillment.

Tuning purchases are generally non-transferable and are intended for the original vehicle for which they were ordered. However, we understand that circumstances can change, and requests involving tune or device transfers may be reviewed on a case-by-case basis depending on the specific vehicle, tuning device, purchase history, and requested changes.

In most situations, the original vehicle and tuning device must no longer be associated with the existing tune before any transfer options can be evaluated.

If you are considering transferring a tune or tuning device to another vehicle, please contact us with the details of both vehicles and the tuning device being used so we can review the available options.

Warranty decisions are ultimately made by the vehicle manufacturer and dealership, not ZFG Racing, and we cannot guarantee outcomes. Any modifications, including tuning, are performed at your own risk. 

Customers should consider potential warranty implications before modifying their vehicles.