What is ZFG Racing's return, refund, and cancellation policy?

Custom tuning files, calibration services, and software-related purchases are non-refundable and non-transferable. Tune files may only be used on the vehicle for which they were originally created and cannot be transferred or reassigned to another vehicle or customer.

Physical merchandise may be eligible for return within 30 days of delivery, provided a Return Merchandise Authorization (RMA) has been issued by ZFG Racing before the item is shipped back. Returned products must be brand new, unused, and in their original unopened packaging.

Please note:
• RMA requests must be submitted to sales@tunedbyzfgracing.com before returning any merchandise.
• Restocking fees of up to 25% may apply and will be disclosed during the RMA approval process.
• Special-order items, electronics, software products, and custom tuning services are not eligible for return.
• Customers are responsible for any carrier address correction or rerouting fees resulting from an incorrect shipping address provided at checkout.

Order cancellations may be subject to a cancellation fee. Cancellation requests must be submitted by email to sales@tunedbyzfgracing.com prior to shipment or fulfillment.