QUESTION

My vehicle will not read the stock file. What should I do?

ANSWER

If your vehicle will not successfully read the stock file, please screenshot the specific error message(s) shown and gather an InfoLog.

Once completed, please email us directly and attach the screenshots, InfoLog, and any other relevant details. Our team will review the information provided and advise of the next steps after the review is completed.

Providing the exact error message and InfoLog helps us identify the cause of the issue as quickly as possible.

TIPS

To gather and InfoLog from the TDN App:

With the tuning device connected to the vehicle OBD-II port and Key ON / Engine ON or OFF:

1. Open the TDN App → Tools / Settings (gear icon)
2. Select Help → Gather Info Log for Support
3. Tap Gather Info Log and follow the on-screen instructions
4. Wait for the summary screen to appear
5. Tap Share and save the file*

* Note: How the file is saved depends on your device and operating system. If needed, you can email the file to yourself and then save the resulting .txt file for attachment.